1014063 – How to capture the SnapProtect Send Logs

SnapProtect 9.0:

  1. Right-click the CommCell name under CommCell Browser to capture Send Logs
    Note: This will give the best results while troubleshooting an issue.

  1. Click All Tasks -> Send Log Files on the pop-up menu
  2. Click the General tab and retain all the default settings

Note: Do not e-mail Send Logs as the data will be more than most e-mail servers can process

See the steps at the end to provide the data to

  1. Click the Computers tab and select CommServe and all the Client Computers

Note: Selecting all the Client Computers ensures all the necessary data is collected. Do not select a Job ID because some jobs are related to previous jobs, which might need analysis during the resolution of the issue.

  1. Click the CommCell Information tab and clear all the check boxes

  1. Click the Time Range tab and retain the default settings (Time not checked)

Note: This will allow for a better view into the history of a failure. Selecting a Time can result in valuable information not being collected or being partially collected.

  1. Click the Machine Information tab and retain the default check boxes

  1. Click the Output tab and clear Upload Logs and Email
  2. Check Save to Folder once ready to capture and click Browse
    A location window will be displayed relative to the CommServe storage.

  1. Click OK
    A cab file will be generated after capturing the requested information from the SnapProtect CommCell components.

A pop-up will be displayed once the capture is completed.

  1. Right-click the CommCell name under CommCell Browser to capture Send Logs
    Note: This will give the best results while troubleshooting an issue.
  2. Click All Tasks > Send Log Files on the pop-up menu:
  3. Click the Computers tab and select CommServe and all the Client Computers

Note: Selecting all the Client Computers ensures all the necessary data is collected. Do not select a Job ID because certain jobs are related to previous jobs, which might need analysis during the resolution of the issue.

  1. Click the CommcellInformation tab and unselect all the options:
  1. Click the Machine Information tab and retain the default options:

  1. Click the Output tab and ensure the Upload Logs and Email options are not selected.
  2. Select Output To and browse to a local folder where the logs can be collected.
  3. Click OK.
    A cab file will be generated after capturing the requested information from the SnapProtect CommCell components.

A pop-up will be displayed once the capture is completed.

Uploading the file to NetApp:
The file can be uploaded using (using the case number as the validation method) from the CommServe or by transferring it to a share accessible by the CommServe. For more information on uploading files to NetApp, see article : How to upload a file to NetApp.
Note: Always use binary mode when transferring Send Logs data using FTP.

Disclaimer

NetApp provides no representations or warranties regarding the accuracy, reliability, or serviceability of any information or recommendations provided in this publication, or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS, and the use of this information or the implementation of any recommendations or techniques herein is a customer’s responsibility and depends on the customer’s ability to evaluate and integrate them into the customer’s operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

About vPierre

Virtualisierung, Cloud Computing, Orchestrierung und Automation
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